Our Global Delivery
The Ojas Customer Services Global operating model ensures your customers a superior and consistent services experience regardless of call type or agent location.
Our model has been developed from the best operating practices we have identified to a superior services delivery.
Keeping our focus on you –our client and what is important to your customers is our goal. Our operating model is tuned to quickly adopt the latest best practice-regardless of where the site is located. Its one of the reason we have been recognized by industry analysts and trad media as a leading for customer services.
Customer Management is a people business and , it is the talent of our people that sets us apart from our competition and allow us to be a seamless extension of your bran delivering a superior customer experience.
Our best practices in recruiting , hiring , traning, and Managing our frontline agent allows us to attract , retain the best of the best to provide you a successful customer services focused operation.
Utilizing industry –leading sourcing and screening processes , we will customize hiring to your program requirement ensuring we engage the right team members to represent your brand.
- increases your business continuity preparedness
- Industry leading technology and security
- Ability to quickly scale to meet your program requirmnt
- Lower costs and improved customer satisfaction.