Back Office Operations

Passing by your back office operations without a second thought? Think again. We have developed a suite of solutions that can bring your back office processes to the forefront, transforming disjointed manual processes into an efficient, smoothly running machine that can dramatically improve customer service.

Ojas’s Back Office Solutions Enhance Your Customer Care

At OJAS, we offer complete outsourced Back Office Solutions that enable you to focus on your customers. These solutions combine integrated document management, data entry and transaction processing capabilities with process expertise and workflow management to help your back office model evolve into a comprehensive customer management solution. Our global labor pool supports a 24×7 customer support environment. We apply our industry expertise and insight to help you improve your customer service.

Our Portfolio of Solutions Includes

Correspondence Processing
Drowning in a sea of mail? Let us throw you a lifeline! Our solutions incorporate automation to help your company quickly organize incoming correspondence – including regular mail, e-mail and faxes – and prepare effective responses to your customers. With our Correspondence Processing Solutions, you can improve customer service by:

  • Accelerating correspondence turnaround times
  • Improving the reply process with preformatted responses
  • Tracking customer correspondence history
  • Reducing mail processing resources and costs
  • Streamlining business processes

Order Provisioning

Spending too much time and effort on provisioning orders? We can help. With our comprehensive end-to-end solutions, you can streamline and accelerate your processes and reduce errors. Your business will benefit from our 24×7 order processing window, using our offshore labor pool. Our Order Provisioning Solutions can help communication and media services providers like yourself to:

  • Reduce costs
  • Accelerate order cycle times
  • Improve order accuracy
  • Enhance skilled resource utilization
  • Increase customer satisfaction

Account Maintenance

Contract renewals represent a valuable revenue stream. We offer a reliable, scalable, and secure method for maintaining virtually any type of contract. Our team of experts will analyze your current process and redesign it to deliver a fully integrated solution that incorporates automated workflow. With our Account Maintenance Solutions, you can:

  • Reduce labor and processing costs
  • Utilize a single platform for managing paper and electronic contracts
  • Accelerate contract processing turnaround times
  • Improve accuracy and workflow


Need help cutting costs and freeing-up valuable working capital? We offer end-to-end Order-to-Cash solutions that can bring significant savings and improved operational efficiencies to your business. Our experts will analyze your existing workflows, and design an outsourcing solution to meet your specific needs. Our full spectrum of Order-to-Cash Solutions includes:

  • Order Management
  • Customer Invoice Billing
  • Accounts Receivable & Collections Management
  • Deductions & Dispute Management
  • Cash Management
  • Third-Party Collections